Cancellation Policy

Overview

At ShoePredictor, we want you to make an informed decision about your subscription. Our cancellation policy is designed to be transparent and fair to all customers.

No Refund After First Charge

Once your subscription is activated and your first payment is processed, no refunds will be issued.

This includes but is not limited to: plan downgrades, subscription cancellations, or requests made after the initial purchase. This is a non-refundable purchase once activated.

Exception: Chargebacks or disputes raised with your payment provider may be subject to review.

Subscription Access Rights

Access Until End of Billing Cycle

Upon subscription cancellation, you will retain full access to ShoePredictor features and tools until the end of your current billing cycle. After that date, your account access will be terminated.

  • Monthly subscriptions: Access remains until the last day of the current month
  • Annual subscriptions: Access remains until the last day of the current year
  • All data remains in your account during the access period
  • You may export your data at any time before access termination

How to Cancel Your Subscription

To cancel your subscription:

  1. Log into your ShoePredictor account
  2. Navigate to Settings → Subscription Management
  3. Click Cancel Subscription
  4. Confirm your cancellation (you have 24 hours to undo this action)
  5. Your access will continue until the end of your billing cycle

Billing Cycle Information

Your billing date is the anniversary of your subscription signup. For example:

  • If you subscribed on May 15, your monthly billing date is the 15th of each month
  • If you subscribed on May 15, your annual billing date is May 15 of the following year
  • Cancellation takes effect immediately in our system, but access continues through the paid period

Reactivation

If you cancel your subscription and then decide to reactivate, you will need to create a new subscription and new payment. Your previous data may be recoverable; contact support for details.

Billing Disputes

If you dispute a charge or file a chargeback with your payment provider, your account will be subject to immediate suspension. All disputes must be resolved directly with us before service can be restored. Please contact support before initiating a dispute.

Policy Changes

We reserve the right to update this cancellation policy at any time. Changes will be communicated via email to registered account holders. Continued use of ShoePredictor after a policy change constitutes acceptance of the updated terms.

Questions

If you have any questions about our cancellation policy, please contact our support team at support@shoepredictor.com.

Last updated: May 2026